Furnace . Our heat went out early Sunday morning. We called at 7 am and Shawn was out by 8:15. He checked the furnace thoroughly and gave us the options available. We chose to wait until Monday so that our cost would be lower. He fixed the furnace enough that we had heat during the frigid weather. Shawn returned on Monday and replaced the part that needed fixed. Shawn is very personable and explained everything to us. Very happy with his service. He also double checked everything. Elizabeth helped get everything scheduled in a timely manner.